Every survey you open appears in History with its number and a status. This is what each status means.
Survey numbers
The start of the survey number shows where the survey comes from:
- PS — our partner PureSpectrum
- LC — our partner Lucid
- TGM — TGM's own surveys
Partner surveys follow the partner's own quality rules, and a partner can correct a result after its final check. Always quote the survey number when you contact support.
Statuses
| Status | What it means |
|---|---|
| Finished | You completed the survey. The reward is added to your balance. |
| Started | You opened the survey but it was not completed — for example, you left before the end, the session timed out, or the survey closed before you finished. |
| Screenout | You did not match the target group, you had already taken the survey, your location did not match (for example because of a VPN), or your answers did not pass the survey's quality checks. |
| Quota full | Enough people from your group had already answered. |
| Survey closed | The survey was no longer available when you opened it. |
| Disqualified / Fraudulent | The survey provider rejected your answers after a quality or security check — often because of a VPN, a hidden IP address or a problematic browser (see VPN, apps and location issues). |
| Declined | You left the survey, or it could not be opened because of an error on the provider's side. |
Statuses from the survey provider
When you contact support, you may also hear about a status recorded by the partner who ran the survey, for example Lucid:
- In Screener — you were still answering the qualification questions when the session ended.
- Never Reached Client — you did not get past the partner's checks to the client's survey.
- Quality Term — the partner ended the survey because of its quality checks.
These are the partner's final decisions. We cannot change them or add the reward manually.
Why does a survey show "Started" and I got no reward?
Most likely the project closed before you finished your survey. Each project needs a limited number of answers, and the reward goes to the people whose surveys are completed first. That is why it is worth answering invitations as soon as possible.
I finished the survey but the status is different
After a project ends, the survey provider verifies the answers, and the status can change after this check. If a survey still shows the wrong status a few days later, contact support with the survey number and a screenshot of the final page.