First, check the survey status
Open History and find the survey by its number. Rewards are paid only for surveys that were completed in full — the status must be Finished. See What do the statuses in my survey history mean?
Why a reward can be missing
- The survey closed before you finished — it stays "Started". Each project needs a limited number of answers, and the reward goes to the people who finish first.
- You did not reach the final page of the survey.
- You were screened out or the quota was full.
- You already took the same survey in another research panel. Each survey can be completed only once, whichever panel it comes from, so a duplicate is rejected.
- Suspicious activity was detected, for example a VPN or a hidden IP address.
- The client cancelled the project.
The balance has not updated yet
Some survey partners confirm completed surveys only after their own quality check, so a reward can take up to 4 weeks to appear. Your browser may also be showing an old version of the page: clear the cache, log out and log in again.
Why was my reward reduced or removed?
- The survey owner checks the quality of answers after the survey. If answers fail that check, a reward that was already credited can be deducted.
- The reward for some surveys depends on the average length of all interviews. If your interview was much shorter than average, the reward can be lower.
How to report a missing reward
If the survey shows Finished and the reward has not appeared after 4 weeks, contact support@tgmpanel.com with:
- the survey number from your History (for example a number starting with PS, LC or TGM)
- the date and approximate time
- a screenshot of the final page, if you have one