The language of a questionnaire is decided by the research partner who runs it, not by TGM Panel. Sometimes a survey is only available in one language, or a multinational study has fewer translations than the countries it is sent to.
What you can do
- Skip it. If you do not understand the language, simply close the survey and wait for the next invitation. You are not penalised for skipping.
- Complete it if you speak the language well enough to answer every question honestly.
- Avoid automatic browser translation. It can change the meaning of questions and may break the survey.
Countries with several official languages
If you live in a country with more than one official language, you may receive surveys in any of them.
If it happens all the time
If most of your surveys arrive in a language you do not speak, check that your profile shows the correct country, then contact support.