I can't complete or save my profile
The most common cause is old data stored in your browser.
- Clear your browser's cache and cookies, then refresh the page.
- If you cannot or do not want to clear the cache, open your profile in a different browser.
I can't change my answers
For security reasons, profile data can be changed only once every two weeks. See How to update your profile and account details.
I can't answer all the profile questions
Some countries require additional profile questions, and in some panels certain sections — or all profile surveys — are not available at all. If you cannot answer a question, it is not available for your country. Your account is fully active even if your profile completion shows less than 100% (or 0%) for this reason.
I don't understand a question
The profile survey is the same for all members, whatever their country. If a question does not apply to you or is unclear, choose "Not applicable" or simply skip it.