Recommended browsers
- Computer: an up-to-date version of Google Chrome, Mozilla Firefox or Safari.
- Phone: Chrome on Android or Safari on iPhone.
Browsers that can cause problems
Some browsers hide or change your IP address or the way pages are loaded. Surveys opened in them can be marked as Fraudulent or screened out, and repeated flags can lead to your account being blocked. Our survey partners report problems with:
- Opera and Opera Mini
- UC Browser, Puffin, Phoenix, Photon Flash
- Silk, Tor
- Google Mobile and Edge
If you use one of these, switch to one of the recommended browsers. See also VPN, apps and location issues.
Settings to check
- JavaScript and cookies must be enabled.
- Allow pop-ups for TGM Panel, because some surveys open in a new window.
- Turn off ad blockers, privacy extensions and VPN extensions for survey pages.
Quick fixes
- Clear cookies and cache, then reload the page.
- Try a private (incognito) window.
- Try a different recommended browser.
- Update your browser to the latest version.
- Set the page zoom to 100% if the layout looks wrong.
Still not working? See Survey technical problems.