What changed
Until 14 July 2025 your account had two balances:
- a cash balance for surveys from our former partner Cint (survey numbers starting with CT), paid by Cint, and
- a points balance for everything else, paid by TGM Panel.
Since 15 July 2025 your account shows one balance, paid by TGM Panel. All new rewards are added to it as points. Our cooperation with Cint has since ended. See Points: how your balance works.
What happened to the money in the old cash balance?
If you believe you still had money in your cash balance, please contact Cint directly, because that balance was managed and paid by Cint — we no longer have access to their payment system: cint.zendesk.com/hc/en-us/requests/new.
I received a Tremendous reward email
Cash-balance withdrawals were paid through Tremendous, which sends an email with a link to claim your reward — for example as a gift card or as a PayPal payment. If you have such an email:
- open the link and follow the steps to choose your reward;
- check your spam folder if you cannot find the email;
- note that a request cannot be cancelled once it has been submitted.