Joining
Is TGM Panel free?
Yes. Joining and taking part are free, and we will never ask you to pay. More
Can I join from any country?
Only the panel of the country where you live, if we have an active panel there. More
Can I have more than one account?
No, one account per person. More
Surveys
Why don't I receive surveys?
Invitations depend on how well your profile matches each project. Complete your profile, check your spam folder and log in regularly. More
Why was I screened out?
You did not match the target group, the group was full, or you had already taken the survey. More
How long does a survey take?
Usually 10–15 minutes; the estimate is shown in the invitation. More
Rewards and payouts
What is a point worth?
In most panels, 1 point equals 1 unit of the panel's currency. The Rewards tab shows the exact value of each withdrawal amount. More
Do I get points for a screen-out?
Usually not. The reward is paid for surveys completed to the end; only some of TGM's own surveys add a small token amount for an unsuccessful attempt. More
When will I receive my payout?
About 10 working days for the first withdrawal, 1–6 working days after that. More
Why is my PayPal payment missing?
Usually because your PayPal account uses a different email address from your panel account. More
Where is my cash balance?
Since 15 July 2025 there is only one points balance. More
Account
I forgot my password.
Use Forgotten password on the login page. More
How do I change my email?
Gear icon → Account settings → Change email. Withdrawals are disabled for 7 days afterwards. More
How do I delete my account?
Settings → Close account. Withdraw your balance first — it is lost when the account is deleted. More
Still need help?
Write to support@tgmpanel.com. What to include